Welcome to our FAQ page! Here, we answer the most common questions about our freshly roasted coffee, premium teas, dried fruit snacks, vegetarian & vegan-friendly products, and accessories. If your question isn’t listed below, feel free to contact us directly.
Bulk Order Discount
Q: Which products are entitled to the Bulk Order Discount?
A: Almost all items are entitled to our Bulk Order Discount, except items under promotion.
Q: Number of items purchased considered a bulk order?
A: For the purchase of an individual item of 3 or more are entitled to the discount.
Q: Amount of discount entitled for bulk purchases?
A: There is a range of discounts based on the number of items purchased.
- 3-5 get 3% off
- 6-10 get 5% off
- 11-15 get 10% off
- 16-20 get 15% off
- Above 21 get 20% off
Orders & Shipping
Q: How much is the local delivery fee?
A: Delivery fee for orders below $100 will be charged based on the weight and the carrier you selected upon checkout, while orders $100 and above are entitled to free local delivery.
Q: Where do you ship from?
A: We ship directly from Singapore, ensuring fast and reliable delivery to local and international customers.
Q: What shipping carriers do you use?
A: We partner with trusted third-party carriers. Depending on your location, you may choose from available options at checkout.
Q: How long will my order take to arrive?
A: For Singapore, delivery usually takes 2–4 working days. International orders may take 7–21 days, depending on customs and the carrier.
Q: What if my package is lost or damaged?
A: All shipments are insured by the carrier. If your package is lost or arrives damaged, you must file a claim directly with the shipping carrier. We will assist with the documentation needed.
Products & Ingredients
Q: Are your snacks and teas vegetarian and vegan-friendly?
A: Yes! Most of our products are 100% vegetarian and vegan-friendly. Please check the product description for details.
Q: Do your products contain preservatives?
A: No. We focus on natural, high-quality ingredients. Our teas, coffees, and snacks are free from unnecessary additives and preservatives.Products & Ingredients
Q: Are your coffee beans freshly roasted?
A: Yes! Our coffee is freshly roasted in small batches to guarantee the best flavor and aroma.
Q: Do you sell coffee and tea accessories?
A: Yes, we also carry a curated selection of brewing accessories, teapots, mugs, and tools from trusted brands.
Returns & Refunds
Q: Can I return or exchange products?
A: Due to the perishable nature of food and beverages, we do not accept returns on opened products. Unopened items may be returned within 7 days under certain conditions.
Q: Do you offer refunds?
A: Refunds are only eligible if you receive the wrong item or a damaged product. Please contact us with supporting photos and order details.
Q: Do you refund digital goods like eBooks or courses?
A: No, once digital content has been accessed or downloaded, it is non-refundable.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards and local payment methods supported by our platform.
Q: Is payment secure?
A: Yes, all payments are processed through secure, encrypted gateways to ensure your information is protected.
Future Plans
Q: Do you plan to release more products?
A: Absolutely! We are expanding into ebooks, courses, and lessons on coffee and tea brewing. Stay tuned!
Q: Can I request a bulk order or corporate gift package?
A: Yes, please contact us directly to discuss bulk orders, wholesale pricing, or custom gift sets.